PRIVACY POLICY & GDPR COMMITMENT

VISUAL MERCHANDISER

OUR GDPR COMMITMENT:

We are committed to protecting the personal data of all subscribers aged 16 and over and comply with the UK GDPR, EU GDPR, and all relevant international data‑protection standards. We collect only the information necessary to manage your subscription, provide digital content, and maintain account security, and we store it securely for only as long as required.

We collect only the information necessary to manage your subscription, provide digital content, and maintain account security, and we store it securely for only as long as required. Your data may be transferred internationally with appropriate safeguards in place. You have the right to access, correct, delete, or restrict the use of your information at any time. Some content may link to third‑party platforms, which process data independently and have their own privacy policies.

Privacy Policy Last Updated: 6 March 2026

This Privacy Policy explains how we collect, use, store, and protect your personal data when you access our website or purchase our online courses. Our website is built and hosted on the Wix.com platform, which provides us with the online infrastructure to offer our services. We comply with the UK GDPR, EU GDPR, and all applicable data protection laws.

By using this website, you acknowledge and agree to the practices described in this policy

1. Who We Are

Visual Merchandiser Limited

167-169 Great Portland Street

Fifth Floor

London

W1W 5PF

Company number 16326414

Email: enquiries@visualmerchandiser.co.uk

2. Platform Information (Wix.com)

Our website is hosted on Wix.com Ltd., which provides the online platform that enables us to sell subscriptions and manage user accounts securely.

Wix stores your data on secure servers and maintains GDPR‑compliant practices, including:

- Encrypted databases

- Secure data transfers

- Tools for data access, correction, and deletion

- Built‑in GDPR compliance features such as cookie banners and consent logs.

3. Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Identity & Contact Information

- Name

- Email address

- Billing address

- Account login details

3.2 Payment Information

- Payment details (processed securely by Wix Payments, Stripe, PayPal, or other integrated providers)

- We do not store full card numbers or sensitive payment data

3.4 Technical & Usage Data

Collected automatically by Wix and analytics tools:

- IP address

- Device type and browser

- Pages visited

- Session duration

- Cookies and tracking technologies

3.5 Communications

- Customer support messages

- Email preferences

- Marketing consent records

4. How We Use Your Personal Data

We use your data to:

- Provide access to purchased courses

- Manage your account and learning progress

- Process payments and send receipts

- Deliver course updates and service notifications

- Provide customer support

- Improve website performance and user experience

- Send marketing communications (only with consent)

- Comply with legal and regulatory obligations

5. Legal Bases for Processing

We process your data under the following lawful bases:

- Contract: to provide your resources and manage your account

- Consent: for marketing communications and optional features

- Legitimate interests: improving our services, preventing fraud, maintaining security

- Legal obligation: tax, accounting, and regulatory compliance

6. Cookies & Tracking Technologies

Our Wix website uses cookies to:

- Enable essential site functionality

- Keep you logged in

- Analyse website performance

- Support marketing and analytics

Wix provides a built‑in cookie consent banner to obtain user consent where required.

You may manage or disable cookies through your browser settings.

7. Online Payments & GDPR Compliance

We use secure third‑party payment processors integrated through Wix, such as:

- Wix Payments

- Stripe

These providers process your payment information in accordance with GDPR and PCI‑DSS security standards.

7.1 What We Receive

We receive limited payment‑related information, such as:

- Payment confirmation

- Transaction ID

- Last 4 digits of your card (if applicable)

- Billing address

We do not receive or store full card numbers or CVV codes.

7.2 Lawful Basis

Payment processing is carried out under the lawful basis of Contract and Legal Obligation (e.g., tax compliance).

7.3 Fraud Prevention

Payment processors may use automated tools to detect and prevent fraud. This is considered a legitimate interest under GDPR.

8. Data Sharing

We may share your data with trusted third parties, including:

- Wix.com (hosting, analytics, platform services)

- Payment processors

- Email marketing platforms

- Learning and management tools

- Training Course Providers

- Cloud hosting and IT service providers

All third parties (e.g Wix, Stripe) are required to process your data securely and in compliance with GDPR.

We do not sell or rent your personal data.

9. International Data Transfers

Wix will store and process data on servers located in the UK, Visual Merchandiser will store your data on servers in the UK.

Wix uses GDPR‑approved safeguards such as:

- Standard Contractual Clauses (SCCs)

- Data Processing Agreements

- Secure transfer protocols

10. Data Retention

We retain your personal data only as long as necessary to:

- Provide your resources and services

- Meet legal, tax, and accounting requirements

- Resolve disputes or enforce agreements

After this period, your data is securely deleted or anonymised - select which it is, it cannot be either/or .

Ok let me know which one it is and I will put the correct one.

11. Your Rights Under GDPR

You have the right to:

- Access your personal data

- Correct inaccurate information

- Request deletion (“right to be forgotten”)

- Restrict or object to processing

- Withdraw consent at any time

- Request data portability

- Lodge a complaint with the ICO at:

https://ico.org.uk by completing their online form or calling their helpline on 0303 123 1113.

If you are calling from outside the UK, you can use +441625 545 700. You can write to them by post using the address details below:

Information Commissioner’s Office

Wycliffe house

Water Lane,

Wilmslow,

Cheshire,

SK9 5AF