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GDPR Commitment
and Privacy Policy
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PRIVACY POLICY & GDPR COMMITMENT
VISUAL MERCHANDISER
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OUR GDPR COMMITMENT:
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We are committed to protecting the personal data of all subscribers aged 16 and over and comply with the UK GDPR, EU GDPR, and all relevant international data‑protection standards. We collect only the information necessary to manage your subscription, provide digital content, and maintain account security, and we store it securely for only as long as required.
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We collect only the information necessary to manage your subscription, provide digital content, and maintain account security, and we store it securely for only as long as required. Your data may be transferred internationally with appropriate safeguards in place. You have the right to access, correct, delete, or restrict the use of your information at any time. Some content may link to third‑party platforms, which process data independently and have their own privacy policies.
Privacy Policy Last Updated: 6 March 2026
This Privacy Policy explains how we collect, use, store, and protect your personal data when you access our website or purchase our online courses. Our website is built and hosted on the Wix.com platform, which provides us with the online infrastructure to offer our services. We comply with the UK GDPR, EU GDPR, and all applicable data protection laws.
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By using this website, you acknowledge and agree to the practices described in this policy
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1. Who We Are
Visual Merchandiser Limited
167-169 Great Portland Street
Fifth Floor
London
W1W 5PF
Company number 16326414
Email: enquiries@visualmerchandiser.co.uk
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2. Platform Information (Wix.com)
Our website is hosted on Wix.com Ltd., which provides the online platform that enables us to sell subscriptions and manage user accounts securely.
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Wix stores your data on secure servers and maintains GDPR‑compliant practices, including:
- Encrypted databases
- Secure data transfers
- Tools for data access, correction, and deletion
- Built‑in GDPR compliance features such as cookie banners and consent logs.
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3. Personal Data We Collect
We may collect and process the following categories of personal data:
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3.1 Identity & Contact Information
- Name
- Email address
- Billing address
- Account login details
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3.2 Payment Information
- Payment details (processed securely by Wix Payments, Stripe, PayPal, or other integrated providers)
- We do not store full card numbers or sensitive payment data
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3.4 Technical & Usage Data
Collected automatically by Wix and analytics tools:
- IP address
- Device type and browser
- Pages visited
- Session duration
- Cookies and tracking technologies
3.5 Communications
- Customer support messages
- Email preferences
- Marketing consent records
4. How We Use Your Personal Data
We use your data to:
- Provide access to purchased courses
- Manage your account and learning progress
- Process payments and send receipts
- Deliver course updates and service notifications
- Provide customer support
- Improve website performance and user experience
- Send marketing communications (only with consent)
- Comply with legal and regulatory obligations
5. Legal Bases for Processing
We process your data under the following lawful bases:
- Contract: to provide your resources and manage your account
- Consent: for marketing communications and optional features
- Legitimate interests: improving our services, preventing fraud, maintaining security
- Legal obligation: tax, accounting, and regulatory compliance
6. Cookies & Tracking Technologies
Our Wix website uses cookies to:
- Enable essential site functionality
- Keep you logged in
- Analyse website performance
- Support marketing and analytics
Wix provides a built‑in cookie consent banner to obtain user consent where required.
You may manage or disable cookies through your browser settings.
7. Online Payments & GDPR Compliance
We use secure third‑party payment processors integrated through Wix, such as:
- Wix Payments
- Stripe
These providers process your payment information in accordance with GDPR and PCI‑DSS security standards.
7.1 What We Receive
We receive limited payment‑related information, such as:
- Payment confirmation
- Transaction ID
- Last 4 digits of your card (if applicable)
- Billing address
We do not receive or store full card numbers or CVV codes.
7.2 Lawful Basis
Payment processing is carried out under the lawful basis of Contract and Legal Obligation (e.g., tax compliance).
7.3 Fraud Prevention
Payment processors may use automated tools to detect and prevent fraud. This is considered a legitimate interest under GDPR.
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8. Data Sharing
We may share your data with trusted third parties, including:
- Wix.com (hosting, analytics, platform services)
- Payment processors
- Email marketing platforms
- Learning and management tools
- Training Course Providers
- Cloud hosting and IT service providers
All third parties (e.g Wix, Stripe) are required to process your data securely and in compliance with GDPR.
We do not sell or rent your personal data.
9. International Data Transfers
Wix will store and process data on servers located in the UK, Visual Merchandiser will store your data on servers in the UK.
Wix uses GDPR‑approved safeguards such as:
- Standard Contractual Clauses (SCCs)
- Data Processing Agreements
- Secure transfer protocols
10. Data Retention
We retain your personal data only as long as necessary to:
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- Provide your resources and services
- Meet legal, tax, and accounting requirements
- Resolve disputes or enforce agreements
After this period, your data is securely deleted or anonymised - select which it is, it cannot be either/or .
Ok let me know which one it is and I will put the correct one.
11. Your Rights Under GDPR
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
- Lodge a complaint with the ICO at:
https://ico.org.uk by completing their online form or calling their helpline on 0303 123 1113.
If you are calling from outside the UK, you can use +441625 545 700. You can write to them by post using the address details below:
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Information Commissioner’s Office
Wycliffe house
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF
Wix provides tools that allow us to fulfil these rights, including data export and deletion features.
To exercise your rights, please contact: enquiries@visualmerchandiser.co.uk
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12. Security Measures
We implement appropriate technical and organisational measures to protect your data, including:
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- SSL encryption
- Secure servers
- Access controls
- Regular monitoring and security reviews
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Wix also maintains robust security infrastructure and certifications.
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13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
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14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact: enquiries@visualmerchandiserco.uk.
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Address:
167-169 Great Portland Street
Fifth Floor
London
W1W 5PF
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Website Terms and Conditions
1. Introduction
1.1 These Terms and Conditions (“Terms”) govern your use of this website (“Website”).
1.2 By accessing or using the Website, you agree to be bound by these Terms.
1.3 If you do not agree with any part of these Terms, you must not use the Website.
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2. Definitions
2.1 “We”, “Us”, and “Our” refer to the website owner or operating entity.
2.2 “User”, “You”, and “Your” refer to any individual or entity accessing or using the Website.
2.3 “Content” refers to all text, images, graphics, videos, software, and other materials available on the Website.
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3. Use of the Website
3.1 You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of others.
3.2 You must not misuse the Website by knowingly introducing viruses, malware, or any other harmful technology.
3.3 You must not attempt to gain unauthorised access to the Website, its servers, or any connected systems.
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4. Intellectual Property
4.1 All Content on the Website is owned by or licensed to Us and is protected by copyright, trademark, and other intellectual property laws.
4.2 You may view, download, or print Content for personal, non‑commercial use only.
4.3 You must not reproduce, distribute, modify, or create derivative works from any Content without Our prior written consent.
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5. User Accounts
5.1 Certain features of the Website may require you to create an account.
5.2 You are responsible for maintaining the confidentiality of your login details.
5.3 You must notify Us immediately of any unauthorised use of your account.
5.4 We reserve the right to suspend or terminate accounts that breach these Terms.
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6. Subscriptions
6.1 Subscription services offered through the Website are governed by separate
Subscription Terms and Conditions.
6.2 In the event of any conflict between these Terms and the Subscription Terms, the
Subscription Terms shall prevail for subscription‑related matters.
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7. Third‑Party Links
7.1 The Website may contain links to third‑party websites or services.
7.2 These links are provided for convenience only and do not constitute endorsement.
7.3 We are not responsible for the content, policies, or practices of third‑party sites.
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8. Privacy and Data Protection
8.1 Your use of the Website is also governed by Our Privacy Policy.
8.2 By using the Website, you consent to the collection and use of your information
as outlined in the Privacy Policy.
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9. Limitation of Liability
9.1 The Website and its Content are provided on an “as is” and “as available” basis.
9.2 We make no warranties, express or implied, regarding the accuracy, reliability, or
availability of the Website.
9.3 To the fullest extent permitted by law, We shall not be liable for any loss or
damage arising from your use of the Website.
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10. Indemnity
10.1 You agree to indemnify and hold Us harmless from any claims, liabilities,
damages, losses, or expenses arising from your breach of these Terms or your
misuse of the Website.
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11. Changes to the Website or Terms
11.1 We may update or modify the Website at any time without notice.
11.2 We reserve the right to amend these Terms periodically.
11.3 Continued use of the Website following any changes constitutes acceptance of
the updated Terms.
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12. Termination
12.1 We may suspend or terminate your access to the Website at any time if you breach these Terms.
12.2 Upon termination, all rights granted to you under these Terms shall cease immediately.
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13. Governing Law
13.1 These Terms shall be governed by and interpreted in accordance with the laws of the applicable jurisdiction in which the Website operates.
13.2 Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.
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14. Contact Information
14.1 If you have any questions regarding these Terms, please contact us using the
details provided on the below section of this page.
Terms and Conditions for
Monthly Subscription
1. Introduction
1.1 These Terms and Conditions (“Terms”) govern your access to and use of the monthly digital content subscription (“Subscription”) provided Visual Merchandiser Limited (“We/Us”)
1.2 By subscribing, you acknowledge that you have read, understood, and agree to be bound by these Terms.
2. Eligibility
2.1 The Subscription is available exclusively to individuals aged 16 years and over.
2.2 By completing the subscription process, you confirm that you are at least 16 years old and legally capable of entering a binding contract.
3. Nature of the Subscription
3.1 The Subscription provides access to digital materials, including but not limited to:
- Online articles, written resources, and downloadable files
- External course links hosted on thirdparty platforms not owned or controlled by us
- Audio content, including podcasts
3.2 Access to external course links may require you to create accounts with third party providers. You are responsible for complying with their respective terms and policies.
3.3 Digital content is provided for personal, noncommercial use only and may not be shared, copied, distributed, or reproduced without our prior written consent.
4. Subscription Terms
4.1 The Subscription operates on a monthly, automatically renewing basis.
4.2 Your Subscription will remain active until cancelled in accordance with Section 6.
5. Payment and Billing
5.1 Subscription fees are charged monthly in advance to the payment method you provide at checkout.
5.2 By subscribing, you authorise us to automatically process recurring monthly payments.
5.3 Pricing is displayed in the currency stated on the website. Currency conversion or international transaction fees may apply depending on your payment provider.
5.4 Failure to complete payment may result in termination of your access to the subscription and its digital content.
6. Cancellation Policy
6.1 You may cancel your Subscription at any time through your account settings or by following the cancellation instructions provided on the website.
6.2 Cancellations must be submitted at least seven (7) days before the next scheduled billing date.
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6.3 If you cancel fewer than seven (7) days before the next billing date, the upcoming payment will still be charged, and your Subscription will remain active until the end of that paid period.
6.4 Refunds are not provided for partially used billing periods unless required by applicable law.
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6.5 When you purchase a subscription and choose to access your digital content immediately, the service begins straight away. This means you agree to waive the standard 14‑day cancellation period under the Consumer Contracts Regulations. To ensure full transparency, please note that all purchases are final and refunds cannot be provided.
7. Access to Digital Content
7.1 Access to digital content, external course links, and podcasts is granted upon successful payment.
7.2 Content availability may vary over time. We reserve the right to update, modify, or remove content without prior notice.
7.3 External course links may become unavailable if thirdparty providers alter or remove their content. We are not responsible for such changes.
8. Global Availability
8.1 You are responsible for ensuring that accessing digital content, external courses, or podcasts complies with local laws in your region.
8.2 Some content may be restricted or unavailable in certain countries due to third party licensing or platform limitations.
9. Intellectual Property
9.1 All digital content, including written materials, audio files, graphics, and course resources, is protected by copyright and intellectual property laws.
9.2 You are granted a limited, nonexclusive, nontransferable licence to access and use the content for personal purposes only.
9.3 You may not reproduce, distribute, modify, or publicly share any content without prior written consent.
10. Data Protection and Privacy
10.1 Your personal information will be processed in accordance with the Websites
Privacy Policy.
10.2 By subscribing, you consent to the collection and use of your data as described in the Privacy Policy.
10.3 Third party course providers may collect additional data; you are responsible for reviewing their privacy policies.
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11. Limitation of Liability
11.1 We are not responsible for interruptions, delays, or technical issues affecting access to digital content or third party course platforms.
11.2 To the fullest extent permitted by law, the Website shall not be liable for indirect, incidental, or consequential damages arising from your use of the Subscription.
11.3 Nothing in these Terms limits your rights under mandatory consumer protection laws.
12. Changes to Terms or Subscription
12.1 We may update these Terms or modify the Subscription at any time.
12.2 Any changes will be posted on the Website. Continued use of the Subscription constitutes acceptance of the updated Terms.
13. Governing Law
13.1 These Terms are intended to be globally applicable.
13.2 In the event of a dispute, the governing law will be determined based on your country of residence and any mandatory legal protections that apply.
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